Here at MVIS, we pride ourselves on the high level of customer service that we offer. No matter what your query may be – from which is the best product for your event, right through to how to operate the CCTV, the MVIS team have years of experience and always happy to share their knowledge. We even offer a 24/7 support service to ensure that no matter when or where you are working, we’re always on stand-by to lend a helping hand.

To achieve and maintain this consistently high standard, we regularly enroll staff members on different training courses to ensure that they are fully up to date and able to serve our customers to the best of their ability.

All of our operatives have been fully trained in site safety, towing, operating power tools, manual handling, driving forklifts and they all hold relevant CSCS Cards. All members of the MVIS team have undertaken comprehensive first aid training, and have been trained to use Intellicone. There has also been a number of staff going on to undergo further training in many areas to help make their working life easier. This consists of anything from Hiab training to safely operate lorries and cranes; a Slinger/Signaller course; a course in using Sage and one in using Inspire. Not even the management are safe! General Manager Anne has undergone an intensive Health & Safety course, and is currently working on obtaining a Business & Management degree, which is sponsored by the company.

In addition to this, Technical Support Tom Hooton will shortly be undergoing Warehouse & Storage training, Operations & Service Coordinator Dom will be taking his NVQ Level 3 in Customer Service, and Anne will be taking her CIPD Award in Human Resource Practice.

We are firm believers that if you look after your staff, they’ll look after your customers. It really is that simple! By supporting and believing in our staff and making sure they are 100% confident on how to deliver a great level of service, we can be sure that our customers will have 100% confidence in us.

In addition to this, by investing heavily into our staff, they see just how committed we are to them and their development, and therefore become more committed to us as a company, and this is evident through the great service offered by the MVIS team.

As Richard Branson says, “Train people well enough so they can leave, treat them well enough so they don’t want to.”

As our London Depot Supervisor, Mark is a trusted member of the MVIS team.

How long have you been with MVIS?:
I joined MVIS on the 1st February 2016.

Job role:
My main responsibilities are the delivery and collection of VMS around London and the south of England, making repairs to VMS and CCTV.

I also carry out daily checks on vehicles we use, keep the depot clean and tidy and have products ready to deployed at short notice.

Recent projects:
The most recent big project London depot was involved in was a major tram accident in Croydon, when local agencies needed VMS deployed that day to warn motorists about diversions and road closures. We had the VMS in stock and they were ready to be delivered that afternoon. I think to have the units already to be deployed saved us precious time.

How did you get into the industry:
I come from a varied background from running bars and restaurant to waste management. I heard about the job from a good friend who worked for the company.

Most fulfilling part of your role:
The most fulfilling part of my role is to have VMS ready to be delivered as l like to be organised. Every day is different and you never know what might come through the office.

More about me:
I have two young boys – Tom and Jerry – who keep me busy when I’m at home.

When l get the time, l enjoy martial arts training which l have done for years.